Cancellation policy

How the deadlines are calculated
These periods apply to direct bookings through this website. The time your cancellation email is received at apartments.tarahal@gmail.com determines which deadline applies. The deadlines are 15:00 Tenerife local time (Atlantic/Canary) on the calendar dates that fall 30 and 7 days before the booked arrival date. Both deadlines include that exact time.

On or before the 30-day deadline: Guests receive a full refund of any payments already made towards the agreed total price.

After the 30-day deadline, up to and including the 7-day deadline: 50% of the agreed total price will be refunded.

After the 7-day deadline: The agreed total price is non-refundable. Any outstanding balance remains payable.

Total price and refunds
The total price displayed before the booking is completed is the final price for the booked stay and includes all mandatory costs. The refund percentages stated in our cancellation policy apply to this agreed total price.

We initiate refunds within 14 calendar days after receiving the cancellation, using the original payment method.

In the event of a no-show, late arrival, or early departure, no refund will be issued for unused nights.

Any request to change the travel dates is subject to availability and must be agreed in writing. If the new dates are more expensive, the price difference will be charged.

To cancel or change a booking, please contact us by email at apartments.tarahal@gmail.com and include your name, booking number, and arrival date. 

No statutory right of withdrawal
Bookings of our holiday apartments for specified arrival and departure dates are not subject to the statutory 14-day right of withdrawal, under Article 103(l) of the Spanish Consumer Protection Act (Real Decreto Legislativo 1/2007). The agreed cancellation policy and other statutory rights remain unaffected.